# Frequently asked questions > Answers for owners of houses and apartments on Brač — what property care costs, whether we take commission, what we do after storms and how we keep your keys. These are the questions owners ask us most often before we start working together. If yours is not here, send us a message. ## Property care **### How much does property care on Brač cost?** Regula's care of a house or apartment on Brač costs from €100 to €250 a month. The price depends on the type of property and its indoor floor area. It includes regular visits, a visit after storms, paying bills and preparing for your arrival (airing, switching on the water heater and the heating or cooling; cleaning is charged by the hour). **### How often do you visit the house?** Usually twice a month, depending on what the property needs. In addition, we come after every major storm (bora, jugo, heavy rain). The number of visits does not change the monthly price. **### How do I know you were actually at the house?** After every visit Regula sends you a short message with a photo, by WhatsApp or email. When something needs your attention, we send a report with the date, checklist and photos. You can see a sample report on the How we work page. **### Who has the keys to my house?** We take over the keys with a signed handover record and keep them locked in Postira, labelled with a code and no address. We only give them to third parties with your written approval. Key holding is included with year-round property care. If we only look after the season and you want your keys to stay on the island out of season, for an easier start in spring, it is €15 a month. **### Who comes into my house?** As a rule, Đani himself. He brings in outside tradespeople only for faults and work he cannot handle himself, with your approval. You always know who was in the house and when. ## Rentals and guests **### Do you take a commission on rental income?** No. Regula charges per stay for guest check-in and check-out, from €70, not a percentage of your income. **### Do I have to hand over my Booking.com and Airbnb bookings?** No. You can keep managing bookings and prices yourself or through an agency. Regula takes care of everything on site — keys, welcoming guests, cleaning and linen. **### How much does cleaning between guests cost?** Cleaning is charged by the hour, €21 per cleaner, and washing and ironing linen on site is included in the hourly rate. With less than 48 hours' notice the rate is €30. **### Do you register guests in eVisitor?** By arrangement. If you wish, Regula handles guest registration and deregistration in eVisitor within the legal deadline and collects the tourist tax. ## Emergencies and repairs **### What if a pipe bursts while I am away?** Regula shuts off the water, removes as much water as possible, photographs the damage for your insurer and contacts you. We call a plumber straight away; we are there the same day, and in Postira, Splitska, Škrip and Supetar usually within 3 hours. **### Who approves repair costs?** You do. We handle emergencies up to €150 straight away and let you know; anything above that only after your approval. **### Do you add a margin to tradespeople's invoices?** No. Regula passes on tradespeople's and material invoices to the owner without a margin and charges nothing for arranging the work. **### Do you have your own tradespeople?** Đani fixes minor faults himself. For anything else we work with local plumbers, electricians and air-conditioning and pool technicians on Brač. We organise them and supervise their work while you are away. ## Contract, prices and payment **### Do you charge for travel?** Not to Postira, Dol, Splitska, Škrip and Supetar. For other places the travel surcharge per visit ranges from €20 (e.g. Pučišća, Sutivan) to €30 (e.g. Bol, Povlja). Outside these five places we take on work depending on its scope. The list of places by zone is on the Area page. **### Do I have to sign a one-year contract?** No. Property care is agreed monthly with 30 days' notice, and guest welcome and care for the season. **### Can I get a cleaning appointment in August?** Yes, but July and August fill up fast. Owners with year-round property care get priority, so we agree season changeovers as early as possible, ideally by spring. **### Can I cancel an agreed appointment?** Yes. From May to September, while we prepare for the season and during it, you can cancel free of charge up to 48 hours before; for a later cancellation we charge €60. From October to April cancelling is free. **### How do I pay?** Property care is paid monthly, other services by invoice after the work is done. You receive the invoice by email and pay by bank transfer. **### What does the price on 10 September 2026 in the price list mean?** It is the additional (anchor) price required by Croatian price-display rules (NN 101/2026). It stays the same when the price changes, so you can always see whether and by how much a price has gone up. **### Do prices include VAT?** Regula is not registered for VAT, so no VAT is charged. The price in the price list is the amount you pay. ## Area and languages **### Where on Brač do you work?** Regula works all over Brač. We are based in Postira and work most often in Postira, Supetar, Splitska, Sutivan, Pučišća, Bol, Milna and Povlja. **### Which languages do you speak?** Croatian, English and German — and we send reports in the language you choose. **### Do you manage residential buildings?** No. Regula does not manage residential buildings or building funds. We look after individual houses, villas and apartments. ## Tell us about your property. Where it is, what type of property and what you need. We reply in English, German or Croatian. [Get a price](https://www.regula-management.hr/en/contact)[WhatsApp](https://wa.me/385916005430?text=Hello%2C%20I%20am%20interested%20in%20property%20care%20on%20Bra%C4%8D.)[+385 91 600 5430](tel:+385916005430) --- Source: https://www.regula-management.hr/en/faq