# How we work > What we check on each visit, what the report looks like, how we keep your keys and what we do when something happens while you are away from Brač. An owner who is not on the island cannot check our work with their own eyes. So we show everything we do — the checklist, the photos and a clear procedure for when something goes wrong. ## From the first call to the first report 1. ### A call and a first visit Get in touch by form, email or WhatsApp. We arrange a visit to the property; if you are not on Brač, we send you photos of its condition. 2. ### Services and price Together we choose the services you need. The price comes from our published price list and depends on the type of property and its indoor floor area. 3. ### Keys and protocol We take the keys against a signed handover, agree who we call in an emergency and up to what amount we may act without your approval. 4. ### We get in touch after every visit After every visit a short message with a photo to say all is well, by WhatsApp or email. When something needs your attention, we send a detailed report with photos. ## Sample visit report After every visit we send you a short message with a photo. When something needs your attention, we send a report like this one, by email or WhatsApp, in the language you choose. This is a sample visit after a bora wind. - Fine - Fixed - Needs your decision **Visit report**18 Nov 2026 · 10:40–11:25 _Sample — to be confirmed_ Property House with pool, Postira · ref. K-014 Service Property care, house up to 150 m² Visited by Đani M. Reason Regular visit and check after the bora wind (16–17 Nov) ### Checklist - **Front door** Fine Locked, no signs of forced entry. Alarm set on leaving. - **Windows and shutters** Fixed A shutter on the south side of the living room was loose after the bora — tightened. - **Water** Fine Main valve closed, no signs of leaks under the sink, in the bathrooms or around the water heater. - **Electricity** Fine Fuses on, fridge switched off and left open, water heater off. - **Damp** Needs your decision 68% humidity measured on the ground floor, early mould on the pantry wall. Aired for 40 minutes. We suggest a dehumidifier — awaiting your decision. - **Roof** Fixed Leaves and twigs in the terrace gutters after the bora — cleared. - **Garden** Fixed Two broken olive branches on the path — removed. Fence undamaged. - **Pool** Fine Winter cover in place, water level fine, skimmer free of leaves. - **Post** Fine Two letters (municipal fee, electricity) — photographed and emailed to you. ### Photos _Pool under its winter cover, terrace cleared after the bora_ Pool under its winter cover, terrace cleared after the bora _Pruning broken olive branches along the path_ Pruning broken olive branches along the path _Living-room windows after the bora — cleaned on the outside_ Living-room windows after the bora — cleaned on the outside ### Note The house is in good condition. The only issue is damp on the ground floor; with a dehumidifier and more frequent airing it should stay under control until spring. ### Costs No extra costs. We will send you a quote for the dehumidifier and wait for your approval. Next visit: **2 Dec 2026** ## What we check on a visit This is the checklist for a regular house visit. ### Inside - Signs of damp, mould and leaks on walls and ceilings - Windows, shutters and doors — closed and undamaged - Fridge, freezer and other appliances - Airing the rooms - Signs of pests ### Installations - Main water valve and meter - Fuses and electricity meter - Water heater, air conditioning and heating - Drains and traps - Alarm and cameras if installed ### Outside - Roof, gutters and terraces - Fence, gate and lighting - Garden and trees - Pool and pool cover - Mailbox ### After a storm - Extra visit after bora, jugo or heavy rain - Water ingress and roof damage - Broken branches and fallen roof tiles - Power cuts and restarting appliances ## How we keep your keys 1. We take the keys against a signed handover form — you know exactly which keys we hold. 2. The key tag carries a code, never the address or the owner's name. 3. Keys are locked away at our premises in Postira, and we log every time they leave. 4. We hand a key to a third party (tradesman, guest, friend) only with your written approval by message or email. ## What if something happens while you are away We have an agreed procedure for the most common situations. Response times apply to the places where we work regularly; for more remote villages we agree them individually. ### Bora, jugo or heavy rain After a storm we visit the houses we look after, check the roof, windows, terraces and any water ingress, and send you photos. Response: As soon as the storm has passed ### Burst pipe or leak We shut off the water, remove what water we can, photograph the damage for your insurer and get in touch. We call a plumber straight away. Response: Same day; in Postira, Splitska, Škrip and Supetar usually within 3 hours ### Power cut We check the fuses and appliances, especially the fridge, freezer and pumps, and switch them back on when the power returns. Response: Same day ### Break-in or damage We do not enter until the police arrive. We report it, photograph the condition, secure the door or window and get in touch. Response: As soon as we know ### A guest cannot get in or has lost the key We come with the spare key or open with a locksmith, and leave the guest a number to call. Response: In season within 1 hour in and around Postira, up to 2 hours elsewhere ### Water heater or air conditioning fails during a stay We come to check, and if we cannot fix it ourselves we bring a tradesman we work with and tell you the estimated cost. Response: Usually the same day, sometimes the next, depending on the tradesman ## Who approves costs Emergency actions up to €150 (shutting off water, securing a door, an urgent tradesman) we carry out immediately and let you know. Anything above that only after your approval. We pass tradesmen's invoices on to you without a mark-up and charge nothing for arranging the work. ## A year with Regula A seaside house needs something different in every season. This is what we do through the year. 1. November – February ### Winter Visits as agreed, checks after bora and jugo, damp control, winter pool cover. 2. March – May ### Spring Opening the house and a deep clean, opening the pool, olive pruning and garden work. 3. June – September ### Summer Welcoming and seeing off guests, cleaning and linen between changeovers, pool and garden care. 4. October – November ### Autumn Closing the house for winter, draining appliances, closing the pool and planning visits until spring. ## Opening and closing the house These services are charged at the cleaning and gardening hourly rates in our price list. ### Opening for the season Deep clean, checks of water, electricity, water heater and air conditioning, filling the pool and preparing the garden, so the house is ready when you or the first guests arrive. ### Closing for winter Emptying and switching off appliances, shutting off the water, protecting furniture, the winter pool cover and a visit plan until spring. ### Getting ready for your arrival Airing, fresh bed linen, basic groceries if you wish and a light left on for a late arrival. ## Terms No long-term commitment Property care runs month to month with 30 days' notice. Guest welcome and care is agreed per season. Written contract and handover The scope, emergency contact and cost limit are written into the contract. Keys are handed over against a signed form. Payment Property care is paid monthly; other services by invoice after the work is done. Invoices are sent by email. No commission We do not take a percentage of your rental income. Guest welcome and care is charged per stay. Priority in season Owners with year-round property care get priority for cleaning, house preparation and other work appointments in the season, from June to September. Cancelling an appointment From May to September, while we prepare for the season and during it, you can cancel an agreed appointment free of charge up to 48 hours before. For a later cancellation we charge €60. From October to April cancelling is free. Written complaints You can send a complaint about our service in writing, by email to djani@regula-management.hr or by post to REGULA, Strančica 18, 21410 Postira, Croatia. We confirm receipt without delay and send a written reply within 15 days of receiving it. ### What we do not do - Managing residential buildings and their reserve funds - Major construction work (we arrange vetted contractors) - Legal or tax advice (we refer you to specialists) ## Tell us about your property. Where it is, what type of property and what you need. We reply in English, German or Croatian. [Get a price](https://www.regula-management.hr/en/contact)[WhatsApp](https://wa.me/385916005430?text=Hello%2C%20I%20am%20interested%20in%20property%20care%20on%20Bra%C4%8D.)[+385 91 600 5430](tel:+385916005430) --- Source: https://www.regula-management.hr/en/how-we-work