Bora, jugo or heavy rain
After a storm we visit the houses we look after, check the roof, windows, terraces and any water ingress, and send you photos.
Response: As soon as the storm has passed
How we work
An owner who is not on the island cannot check our work with their own eyes. So we show everything we do — the checklist, the photos and a clear procedure for when something goes wrong.
From the first call to the first report
A call and a first visit
Get in touch by form, email or WhatsApp. We arrange a visit to the property; if you are not on Brač, we send you photos of its condition.
Services and price
Together we choose the services you need. The price comes from our published price list and depends on the type of property and its indoor floor area.
Keys and protocol
We take the keys against a signed handover, agree who we call in an emergency and up to what amount we may act without your approval.
We get in touch after every visit
After every visit a short message with a photo to say all is well, by WhatsApp or email. When something needs your attention, we send a detailed report with photos.
Sample visit report
After every visit we send you a short message with a photo. When something needs your attention, we send a report like this one, by email or WhatsApp, in the language you choose. This is a sample visit after a bora wind.
- Fine
- Fixed
- Needs your decision
Visit report18 Nov 2026 · 10:40–11:25
Sample — to be confirmedChecklist
- Front door Fine
Locked, no signs of forced entry. Alarm set on leaving.
- Windows and shutters Fixed
A shutter on the south side of the living room was loose after the bora — tightened.
- Water Fine
Main valve closed, no signs of leaks under the sink, in the bathrooms or around the water heater.
- Electricity Fine
Fuses on, fridge switched off and left open, water heater off.
- Damp Needs your decision
68% humidity measured on the ground floor, early mould on the pantry wall. Aired for 40 minutes. We suggest a dehumidifier — awaiting your decision.
- Roof Fixed
Leaves and twigs in the terrace gutters after the bora — cleared.
- Garden Fixed
Two broken olive branches on the path — removed. Fence undamaged.
- Pool Fine
Winter cover in place, water level fine, skimmer free of leaves.
- Post Fine
Two letters (municipal fee, electricity) — photographed and emailed to you.
Photos
Note
The house is in good condition. The only issue is damp on the ground floor; with a dehumidifier and more frequent airing it should stay under control until spring.
Costs
No extra costs. We will send you a quote for the dehumidifier and wait for your approval.
Next visit: 2 Dec 2026
What we check on a visit
This is the checklist for a regular house visit.
Inside
- Signs of damp, mould and leaks on walls and ceilings
- Windows, shutters and doors — closed and undamaged
- Fridge, freezer and other appliances
- Airing the rooms
- Signs of pests
Installations
- Main water valve and meter
- Fuses and electricity meter
- Water heater, air conditioning and heating
- Drains and traps
- Alarm and cameras if installed
Outside
- Roof, gutters and terraces
- Fence, gate and lighting
- Garden and trees
- Pool and pool cover
- Mailbox
After a storm
- Extra visit after bora, jugo or heavy rain
- Water ingress and roof damage
- Broken branches and fallen roof tiles
- Power cuts and restarting appliances
How we keep your keys
- We take the keys against a signed handover form — you know exactly which keys we hold.
- The key tag carries a code, never the address or the owner's name.
- Keys are locked away at our premises in Postira, and we log every time they leave.
- We hand a key to a third party (tradesman, guest, friend) only with your written approval by message or email.
What if something happens while you are away
We have an agreed procedure for the most common situations. Response times apply to the places where we work regularly; for more remote villages we agree them individually.
Burst pipe or leak
We shut off the water, remove what water we can, photograph the damage for your insurer and get in touch. We call a plumber straight away.
Response: Same day; in Postira, Splitska, Škrip and Supetar usually within 3 hours
Power cut
We check the fuses and appliances, especially the fridge, freezer and pumps, and switch them back on when the power returns.
Response: Same day
Break-in or damage
We do not enter until the police arrive. We report it, photograph the condition, secure the door or window and get in touch.
Response: As soon as we know
A guest cannot get in or has lost the key
We come with the spare key or open with a locksmith, and leave the guest a number to call.
Response: In season within 1 hour in and around Postira, up to 2 hours elsewhere
Water heater or air conditioning fails during a stay
We come to check, and if we cannot fix it ourselves we bring a tradesman we work with and tell you the estimated cost.
Response: Usually the same day, sometimes the next, depending on the tradesman
Who approves costs
Emergency actions up to €150 (shutting off water, securing a door, an urgent tradesman) we carry out immediately and let you know. Anything above that only after your approval. We pass tradesmen's invoices on to you without a mark-up and charge nothing for arranging the work.
A year with Regula
A seaside house needs something different in every season. This is what we do through the year.
November – February
Winter
Visits as agreed, checks after bora and jugo, damp control, winter pool cover.
March – May
Spring
Opening the house and a deep clean, opening the pool, olive pruning and garden work.
June – September
Summer
Welcoming and seeing off guests, cleaning and linen between changeovers, pool and garden care.
October – November
Autumn
Closing the house for winter, draining appliances, closing the pool and planning visits until spring.
Opening and closing the house
These services are charged at the cleaning and gardening hourly rates in our price list.
Opening for the season
Deep clean, checks of water, electricity, water heater and air conditioning, filling the pool and preparing the garden, so the house is ready when you or the first guests arrive.
Closing for winter
Emptying and switching off appliances, shutting off the water, protecting furniture, the winter pool cover and a visit plan until spring.
Getting ready for your arrival
Airing, fresh bed linen, basic groceries if you wish and a light left on for a late arrival.
Terms
- No long-term commitment
- Property care runs month to month with 30 days' notice. Guest welcome and care is agreed per season.
- Written contract and handover
- The scope, emergency contact and cost limit are written into the contract. Keys are handed over against a signed form.
- Payment
- Property care is paid monthly; other services by invoice after the work is done. Invoices are sent by email.
- No commission
- We do not take a percentage of your rental income. Guest welcome and care is charged per stay.
- Priority in season
- Owners with year-round property care get priority for cleaning, house preparation and other work appointments in the season, from June to September.
- Cancelling an appointment
- From May to September, while we prepare for the season and during it, you can cancel an agreed appointment free of charge up to 48 hours before. For a later cancellation we charge €60. From October to April cancelling is free.
- Written complaints
- You can send a complaint about our service in writing, by email to djani@regula-management.hr or by post to REGULA, Strančica 18, 21410 Postira, Croatia. We confirm receipt without delay and send a written reply within 15 days of receiving it.
What we do not do
- Managing residential buildings and their reserve funds
- Major construction work (we arrange vetted contractors)
- Legal or tax advice (we refer you to specialists)
Tell us about your property.
Where it is, what type of property and what you need. We reply in English, German or Croatian.